Refund policy
Refund & Return Policy
We stand behind the quality of every halter we make and want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Upon receipt of your order, ensure that you are satisfied with the colors and construction of each halter. If, for any reason, you are not satisfied, contact us to initiate a refund or exchange.
30-Day Returns
We accept returns on unused, unworn halters within 30 days of delivery.
To be eligible for a return:
- The item must be unused, clean, and in original condition
- The halter must be free of dirt, hair, odors, or signs of wear
- Proof of purchase is required
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll take care of it quickly—at no cost to you.
Refunds
Once we receive and inspect your return:
- Approved refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Original shipping costs are non-refundable unless the return is due to our error.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
Our Promise
We take pride in our work and care deeply about your experience. If you have any concerns, please do not hesitate to contact us via our contact page or email at halters@brightstraps.com. We are committed to making things right.
Start a Return
To begin a return or exchange, please contact us with:
- Your order number
- Reason for return
- Photos (if applicable)