FAQ
Product & Fit
What type of rope do you use?
We use high-quality 3/8 inch Multifilament Polypropylene (MFP) rope, commonly known as "Derby Rope," offering a balance of strength, comfort, and responsive handling.
What halter sizes do you offer?
We currently offer one size—Standard—designed to fit most horse sizes and breeds. As we grow, we plan to introduce additional sizing options. If expanded sizing is important to you, please let us know, and we will prioritize this to best meet our customers' needs.
Custom Orders
Can I customize colors?
Yes! We are constantly adding new halters to our collection with different color combinations. We welcome new ideas and are eager to help you create a custom halter that would look great on your horse.
How long do custom orders take?
Custom orders typically take 3–7 business days to create before shipping.
Can I request a completely custom design?
Absolutely! Contact us with your ideas, and we’ll do our best to bring them to life.
Shipping
Please see our Shipping policy page.
Refunds & Returns
Please see our Refunds & Returns policy page.
Care & Durability
How do I clean my rope halter?
Hand wash with mild soap and warm water, then air dry.
How long will my halter last?
With proper care, the integrity and vibrant color of our halters will last through many seasons of events and activities.
Orders & Support
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of purchase.
Do you offer bulk pricing?
Yes, we offer discounts for businesses and teams requiring multi-halter purchases. Please contact us for bulk order inquiries.
How can I contact you?
You can reach us via our contact page or email us at halters@brightstraps.com
Trust & Quality
Are your halters handmade?
Yes—each halter is carefully handcrafted to ensure quality and consistency.
Where are your halters made?
Our halters are made in Colorado, USA.
Do you guarantee your products?
We stand behind our craftsmanship. If there’s an issue, we’ll make it right.